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Delivery & Return Policy

Frequently Asked Questions: 

When can I return the product received from iAct? 

You can return the product if:
You received a faulty/defective product
You received a physically damaged product
The product is different from description on the website
Is there any item not eligible for return/replacement? 

All items which can be resold are always eligible for return. The following items are not eligible for return/replacement:
Products which were sold as combos/sets, are not eligible for return/replacement as individual items
Seal open branded electronic items cannot be returned in case of not being happy with the product as they can’t be resold
In case of branded electronic items, brands’ return, repair and replacement policy will apply
What are the Terms and Conditions for return/replacement? 
 
Products must be in their original condition
Only unused, unaltered, unsoiled products with their original tags will be accepted
Brand packaging should be intact
If the product value is less than Rs. 1000, amount will be refunded in iAct reward points which can be used in parts or fully in the next 1 year
Brand's policy shall apply for specific branded product. We source branded products and these products are bound by brand policies of repair, exchange, refunds and cancellations thereby binding the customer with the same
Replacements will be made basis availability of that product on the website 

How can I return the product received from iAct?

If the delivered product falls under any of the above mentioned cases, we request you to write us at info@iactcorporation.com within 7 days of receipt of your order. We’ll arrange for pickup of your package within 4 working days of receipt of your request through one of our courier partners.

What if iAct’s courier partner doesn’t serve my location?

In case we are unable to arrange a reverse pickup for you, we’ll inform you and request you to return the product via any other courier. We will refund the full courier amount in iAct reward points up to Rs. 400

What do I do if the product received is physically damaged?

If you receive a physically damaged product, we request you to write us at info@iactcorporation.com within 7 days of receipt of your order. You will then be requested to share images of the product. Once approved, we’ll arrange reverse pickup for the product within 4 working days of receipt of your complaint, check for the physical damage and if approved, we’ll initiate refund/replacement of the product as per your request.

What do I do if I receive wrong product?

If you receive a wrong product, we request you to write us at info@iactcorporation.com within 7 days of receipt of your order. We’ll arrange reverse pickup for the product within 4 working days of receipt of your complaint. You can choose to have refund/replacement of the product.

What do I do if product received is different from the description on iAct Website?

If you receive a product that is different from the description on this site, we request you to write us at info@iactcorporation.com within 7 days of receipt of your order. You will then be requested to share images of the product. Once approved, we’ll arrange reverse pickup for the product within 4 working days of receipt of your complaint. You can choose to have refund/replacement of the product.

What do I do if I receive a faulty product

If you receive a faulty product, we request you to write us at info@iactcorporation.com within 7 days of receipt of your order. We’ll arrange reverse pickup for the product within 4 working days of receipt of your complaint and inspect the product. If the product is found to be faulty/defective, we’ll exchange it for you/refund the entire amount, as per your request. 
* Electronics refers to products such as computers, tablets, mobiles, appliances and the likes.

What if I choose to have replacement and the product is sold out on iAct Shoppe?

Replacements are made basis availability of the product on the website. If the product is not available on the website, we’ll initiate refund after your confirmation

I paid the amount upfront while purchasing product from iAct Shoppe, how do I get the refund?

 In case of prepaid orders (paid through credit card/debit card/netbanking), the amount is refunded in the same account as you had made payment from within 7-10 working days.

I paid cash on delivery, how would I get the refund?

If the mode of payment was cash on delivery (COD), we will initiate a NEFT bank transfer to your bank account. iAct Shoppe will contact you for your bank account details. It normally takes 7-10 days for your money to get reflected in your bank account. You may also choose to have the amount refunded in iAct Reward points so you can purchase any product from iAct shoppe without any hassles.

What are the details you require to process NEFT refund?

Once you agree for NEFT refund, you will receive an email from iAct Shoppe customer support team asking for Bank Name, Account Number, Account Holder’s name, IFSC code and Location of the bank. We initiate refund process as soon as we receive the details from you and it takes 7-10 working days for the money to be credited to your account.

Can I ask for NEFT refund if I paid through Credit Card/Debit Card/Netbanking?

No, in case you paid via credit card/debit card/netbanking, the amount will be refunded in the same account as you had made payment from.

How long will it take to refund?

Debit card/credit card/netbanking

7-10 working days from the refund initiation date

NEFT transfer

7-10 working days from the refund initiation date

SD cash

Within 12 hours

Cancellations

How do I cancel my order?

You can cancel your order any time before the shipping of your product. You can write us at info@iactt.com to cancel your order.

How long will it take to cancel my order?

We take 1-2 business days to cancel your order and initiate refund if applicable. You will be intimated once cancellation is complete.